Privacy Policy

Last updated: March 27, 2026

Apex Automation ("we," "us," or "our") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address provided during phone calls to our clients' businesses.
• Service Information: Details about service requests, appointment bookings, and communication preferences.
• Call Data: Call recordings, transcripts, and metadata for quality assurance and service improvement.
• Business Client Information: Business name, contact details, and account information for our direct clients.

How We Use Information

We use the information we collect to:

• Answer and manage inbound phone calls on behalf of our clients
• Schedule and confirm appointments
• Send SMS appointment confirmations and reminders
• Send missed-call follow-up text messages
• Notify our clients of new bookings and customer inquiries
• Improve our AI receptionist systems and service quality

SMS Communications

By booking an appointment through our AI receptionist system, you consent to receive transactional SMS messages including appointment confirmations, reminders, and follow-ups. Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

Information Sharing

We do not sell, trade, or rent personal information to third parties. We share information only with:

• The business client whose phone line you called (your service provider)
• Technology partners necessary to deliver our services (CRM, phone systems, SMS providers)
• As required by law or legal process

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Apex Automation
Email: fadel.aiautomation@gmail.com